Went to Intelligentsia in Venice a few weeks ago & finally got a good cup of tea. The green tea was not bitter and the only bad thing I could say was it was a bit thin on flavor. Might want to use more tea leaves the next time. Oh I should add that they also took the leaves out of the pot, so no re-steeping, bummer. Also had a great muffin from Cake Monkey, love them. 4 1/2 out of 5 leaves! Success at last!